A few months ago, a zulily customer tried to return a coat. The customer service agent said he would refund her money immediately, and when she asked how to send it back, he responded with this:
“Please don’t send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy.”
What company does that?! When I heard about it on the radio, it kind of blew my mind. It’s why I decided to invite three, purpose-driven CEOs to the stage. They will share how they inspire and influence through their leadership purpose for happier employees, delighted customers and great outcomes.
zulily is at the center of this story and CEO Darrell Cavens will join two more of my favorites–Darryl Rawlings, CEO of Trupanion, and rock star CEO, Jim Weber of Brooks Running–for the next “From the CEO’s Perspective” forum. The forum will take place on April 14, 7:30am at the World Trade Center in Seattle. For more information register here.
Tickets went on sale today and you all know these events sell out. This is going to be a really interesting and thought-provoking discussion that I can’t wait to hear! And if we’re really good, there may even be a few tears shed (thank you Scott Svenson from MOD Pizza for #SettingPrecedent).
Photo from left to right: CEO of zulily, Darrell Cavens, CEO of Trupanion, Darryl Rawlings, and CEO of Brooks Running, Jim Weber.
Watch my latest CEO Forum coverage on 2016 Employee Engagement Trends with advice from David Niu, CEO of TINYpulse, Henry Albrecht, CEO of Limeade and Mike Metzger, CEO of PayScale. Thank you to our sponsor, Ryan Swanson Law.